Troubleshooting & Support

Even with Nodia’s robust architecture, occasional issues may occur. Use the guide below to quickly identify and resolve the most common problems:

Symptom	Possible Cause	Recommended Action
No Power LED	Faulty adapter or outlet	Try a different outlet, check the power adapter, and inspect internal fuse (if present)
Network Link Down	Ethernet cable fault or DHCP failure	Swap cable, reboot router, or assign a static IP in Dashboard settings
Device Not Registering	Wallet not connected or QR scan error	Ensure Phantom Wallet is unlocked; refresh page; enter serial manually if needed
Tasks Stuck in “Pending”	Node offline or connection issue	Verify device status in Dashboard; reboot node; check internet connection
Firmware Update Failure	Interrupted update or storage issue	Power-cycle device; clear local cache/storage; retry the update from Dashboard
Overheating Alert	Blocked vents or high room temperature	Relocate device; clean filters; ensure unobstructed airflow around unit

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Need Help?

• Submit a ticket via Dashboard → Helpdesk, and optionally include your logs (if accessible)

• Contact us at [e-mail]

• Join the community on Telegram for troubleshooting, peer advice, and updates

For enterprise support plans or SLAs, please reach out to your dedicated account contact.