Support and Helpdesk

Nodia offers 24/7 assistance to ensure your nodes remain operational and optimized.

In-Dashboard Ticketing

Submit and manage support tickets directly from the Nodia Dashboard.

• Attach diagnostic logs, screenshots, and issue descriptions for faster resolution

• Prioritize tickets by severity: Critical, High, Medium, or Low

• Response times range from 2 hours (critical) to 48 hours (minor queries)

Knowledge Base & Documentation

Access comprehensive guides and documentation at docs.nodia.io:

• Setup Guides: Step-by-step deployment instructions for Core, Edge, and Atlas

• Troubleshooting Articles: Performance tuning, firmware issues, and error resolutions

• API Reference: (Coming Soon) Endpoints, parameters, and code samples for task interaction

Email Support

For enterprise accounts and advanced integration support, contact: [e-mail]

Live Chat (Alpha)

Real-time chat is currently available in alpha to a limited group of testers within the Dashboard. Public beta access is coming soon.